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Frequently Asked Questions

Why stay with Espresso Apartments?

Whether your stay is long term or a holiday break in Melbourne, accommodation rentals with Espresso Apartments will assure you of 4 and 4.5 star meticulous care and attention to detail. We have a reputation for innovative interior design, quality furnishings and modern appliances and facilities. Our beds and linen are of the highest quality. All apartment suites are air-conditioned, with full kitchen and laundry facilities.

What is the Espresso Touch?

Every Espresso apartment is decked out with only the best in bedding and linen, stylish contemporary living and dining room furniture, well thought out kitchen facilities and homewares, functional yet comfortable living spaces, appliances and furnishings and of course an espresso coffee machine with a selection of unique coffee blends ready to enjoy.

Where are our apartments located?

Our luxury apartments are located in St Kilda, , East St Kilda, Balaclava, Elsternwick, Caulfield and Brighton. Search for an apartment now using the search engine in the panel to the left!

How do I check if you have an apartment available on the dates I wish to stay?

Use the search engine located in the panel to left. Enter your arrival and departure dates, desired location and how many bedrooms and bathrooms you would like, and click on search! You can also check out the Availability page, which provides a calendar showing vacancy for all apartments. If one apartment is not available for the whole duration of dates you would like to stay, perhaps you would be prepared to move apartments during your stay. If yes, call +61 (3) 9005 4633, and we’ll book you in at a discounted rate.

How do I book an apartment?

Book online through this website. Once you have found the apartment you would like to book, simply click book now and follow the steps.

What are our rates?

Go to the rates page on this website. There you can get a quote for you intended stay by using the rate calculator. The rates page also provides a simple table summarizing our rates.

How do I get a quote for my intended stay?

Use the rate calculator on the rates page on this website.

What if no one of our apartments is available across all of the dates you wish to stay?

If one apartment is not available for the whole duration of dates you would like to stay, perhaps you would be prepared to move apartments during your stay. If yes, call +61 (3) 9005 4633, and we’ll book you in at a discounted rate.

What is included in our apartments?

Our apartments are absolutely fully furnished. They include the highest quality linen and toweling,TV, DVD, Foxtel, CD player and full kitchen. You can also order the following extras: breakfast hamper, cot, extra mattress and linen, internet and professional apartment cleaning and linen changes during your stay.

What discounts are available?

All repeat customers receive an automatic 10% discount! Where there are short vacancy gaps available, these may be offered at discounted rates. See our Specials page for other discounts which may be available from time to time.

What are our payment options?

You may: - Pay the full amount on-line by credit card when you book an apartment. - Pay 50% online by credit card when you book the apartment and the balance online by credit card 1 week before your arrival date. - Pay 50% online by credit card when you book the apartment and the balance in cash on arrival. We do not accept cheques.

How do I arrange key pick-up?

To arrange key pick-up, telephone +61 (3) 9005 4633 the business day before arrival.

What are our terms and conditions?

Click here to see our terms and conditions.

What is our cancellation policy?

We will refund any amount you have paid to secure your booking (less a $50 handling fee) if you cancel your booking more than 2 weeks from the check-in date, otherwise we will not issue a refund. This is a genuine pre-estimate of the loss we are likely to incur as a consequence of a late cancellation. We recommend that you take out travel insurance to cover you for unforeseen circumstances which may cause you to cancel last minute. In the event you do not give us at least 5 days notice of a cancelletion, we will pursue you for any balance owing on your booking.

Do we provide internet access?

We provide internet access via mobile broadband cards. The following rules apply: • there is a download limit equal to 30MB multiplied by the number of days you have rented the card for, e.g., a 7 day rental has a total download limit of 30MB multiplied by 7, i.e., 210MB. This would be more than sufficient for basic browsing and emails. • if you exceed the download limit, the cost to you will be: (1) 20c per MB downloaded in excess of the above limit. • you will also be required to pay to us $200 if the card is not returned to us, or is returned damaged and $50 if the CD provided to load the software to run the card is not returned to us, or is returned damaged. Do not use the internet card to download movies, music etc or for talking via Skype. If you do any of these, you will most certainly exceed the download limit and incur the charge described above, which may require you to pay hundreds of dollars. Make sure you disable automatic downloads for Windows, Microsoft, etc. Do not leave the internet connected while you are not using your computer. Be careful - If you have ever previously used your computer to download movies via a Bit Torrent program, the program may activate while you are connected to the internet (even if you are not aware that it is active) allowing others to download from your computer. This will most certainly cause you to incur the excess download charge described above.

What to do with luggage before check-in and after check-out?

As we do not have a physical reception, we are not able to store luggage for you proir to your check-in time or after you check-out. Accordingly, you need to make separate arrangements in relation to this.