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Terms & Conditions

By making a booking through this website, you agree to the following terms and conditions.

Method of payments: We accept only the following credit cards: Masercard and Amex. We do not accext Amex or Diners. You may also transfer amounts to our bank account, the details of which are noted below.

Timing for payment of balance owing on booking: Balance must be paid before check-in. The apartment cannot be accessed until we have received the balance in full. We take only the following credit cards: Masercard and Amex. If you paid your deposit using a credit card, you authorise us to deduct the balance owing from credit card on the check-in date. For payment by electronic funds transfer, our bank account details are as follows:

•Account name: Home From Home
•BSB (Branch) No.: 033082
•Account No.: 207654
•Bank – Westpac, 525 Collins Street Melbourne
•SWIFT CODE – WPACAU2S.

Non payment: In the event you do not pay to us an amount you owe to us within the time required for payment, we will engage a debt collection agency to recover the amount. You agree that you will reimburse us all costs we incur in recovering the amount from you, including any reasonable amount we pay to the debt collection agency.

Key pick-up: Please telephone + 61 406 625 642 on the business day before the check-in date to arrange key pick-up.

Check-in time: After 2pm.

Check-out time: Before 10am.

Luggage: As we do not have a physical reception, we are not able to store luggage for you proir to your check-in time or after you check-out.

GST: There is no GST component – our supplies are input taxed.

Cancellations: We will refund your deposit (less a $50 handling fee) if you cancel your booking more than 2 weeks from the check-in date, otherwise we will not refund your deposit.

Early departure: You will not be entitled to any refund for vacating early.

Cleaning during your stay: The standard price does not include Espresso Apartments providing cleaning services during your stay. We can, however, arrange this for you. The cost to you is $80 per clean. This include full apartment clean and linen change.

Damage: You authorise us to recover from you any loss we incur as a consequence of damage caused by you or your guests to the apartment or the furnishings in it. If you have provided credit card dails to us, you authorise us to deduct up to $1,000 from your credit card for this purpose. You agree that if we believe you have damaged items, we will advise you, give you a reasonable opportunity to inspect the alleged damaged and, subject to your comments, proceed towards repair / replacement. You are entitled to retain damaged items after we have replaced them. However, you are not entitled to arrange for repair / replacement yourself.

Consideration of other tenants: In consideration of other tenants, you must not make excessive noise in the apartment or public areas. You are not permitted to hold parties in the apartment.

Utilities: Utilities are included in the rental rate. However, you must ensure that all lights, air-conditioners and heaters are turned off when you are not in the apartment.

Internet access: A wireless broadband service may be leased for the duration of your stay. This service operates via a card that fits into your laptop computer. If we provide you with an internet card, you agreed that you will pay (a) $7 per day for the card plus 50c per megabyte downloaded in excess of the number of megabytes calculated by multiplying 25 megabytes by the number of days you have the card, eg, a seven day booking has an allocation of 175 MB (7 multiplied by 25MB); and (b) $400 to us if the card is not returned to us / is returned to us damaged; and© $100 to us if the CD provided to load the software to run the card is not returned to us / is returned to us damaged. Note, (1) THE CARDS WORK PERFECTLY WITH PC’S, BUT MAC USERS HAVE EXPERIENCED DIFFICULTIES; AND (2) DO NOT USE THE INTERNET CARD TO DOWNLOAD FROM THE INTERNET OR TO USE SKYPE. IF YOU DO, YOU WILL EXCEED THE DOWNLOAD LIMITED AND INCUR THE EXTRA 50c PER MEGABYTE CHARGE DESCRIBED ABOVE.

Cleaning: You must leave the apartment in a clean and tidy condition. Failure to do so may result in a cleaning fee.

Smoking: Smoking is not permitted in the apartment. If you smoke in the apartment, you authorise us to deduct from your credit card or otherwise recover from you, $75 to apply towards having the furnishings deodorised.

Access: You agree that, although unlikely, we may need to access the apartment from time to time during your stay, eg, to attend to repairs (if necessary), or to show the apartment to prospective purchasers (under Australian law, the owner of a property is entitled to access the property for the purposes of showing the property to prospective purchasers on 24 hours notice). You agree that we may provide your mobile telephone number so that persons needing to access the apartment can arrange access with you directly.

Repairs etc: We will endeavour to ensure that all appliances etc. in the apartment are working properly. If you notify us of a faulty appliance, we will take steps to have the fault corrected as quickly as possible. However, the existence of a faulty appliance will not entitle you to any discount on the booking fee. We do not control maintenance in the building in which the apartment is located. In the event of a fault in the common area, eg, the lift not working or there being no hot water, we will notify the body corporate of the fault immediately. However, the existence of the fault will not entitle you to any discount on the booking fee. We assure you that all our apartments are in quality buildings and that common area faults are always attended to by the body corporate promptly.