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Terms & Conditions

By making a booking with Espresso Apartments through this website or otherwise, you agree to the following terms and conditions.

Method of payments: We accept only the following credit cards: Mastercard and Visa. We do not accept Amex or Diners. You may also transfer amounts to our bank account:

•Account name: Espresso Apartments
•BSB (Branch) No.: 033169
•Account No.: 361793
•Bank: Westpac, 145 Carlisle St, Balaclava 3183
•SWIFT CODE – WPACAU2S.

Timing for payment of balance owing on booking: Balance must be paid before check-in. The apartment cannot be accessed until we have received the balance in full. If you paid your deposit using a credit card, you authorise us to deduct the balance owing from the same credit card on or anytime after the check-in date. We are entitled to, and will, evict you if you have accessed our apartment without paying and, following requests to make payment, you fail to make payment.

Non payment: In the event you do not pay to us an amount you owe to us within the time required for payment, we will engage a debt collection agency to recover the amount. You agree that you will reimburse us all costs we incur in recovering the amount from you, including any reasonable amount we pay to the debt collection agency.

Key pick-up: Please telephone +61 (3) 9005 4633 on the business day before the check-in date to arrange key pick-up.

Keys: Each apartment comes with 2 full sets of keys and, if applicable, a remote for parking access. You agree to notify us immediately if you find there are not at least 2 full sets of keys and, if applicable, a parking remote. In the event, you return the apartment to us without the above, you agree to pay $300 to cover key / parking remote replacement.

Check-in time: After 2pm. Note, we make every effort to ensure apartments are prepared for check-in by 2pm. However, unfortunately from time to time exiting tenants fail to comply with the requirement to check-out by 10am. Where this occurs, as a matter of practical reality we may need to delay the check-in time to allow time to properly prepare the apartment after the late check-out.

Check-out time: Before 10am.

Cooking strong smelling food: You are not permitted to cook in the apartment any dish likely to leave a long lasting odour in the apartment. This is for the benefit of future tenants. You agree that if you do we are entitled to, and will, charge you an amount of $200 to cover the cost we will incur in having the apartment deodorised.

Three night minimum stay period: We have a three night minimum stay period. Any booking made for shorter period will be automatically cancelled with full refund.

Luggage: As we do not have a physical reception, we are not able to store luggage for you proir to your check-in time or after you check-out.

GST: There is no GST component – our supplies are input taxed.

Cancellations: We will refund any amount you have paid to secure your booking (less a $50 handling fee) if you cancel your booking more than 2 weeks from the check-in date, otherwise we will not issue a refund. This is a genuine pre-estimate of the loss we are likely to incur as a consequence of a late cancellation. We recommend that you take out travel insurance to cover you for unforeseen circumstances which may cause you to cancel last minute. In the event you do not give us at least 5 days notice of a cancelletion, we will pursue you for any balance owing on your booking.

Early departure: You will not be entitled to any refund for vacating early.

E.mail correspondence: If you have provided an e.mail address as part of booking an apartment, you are deemed to have received any e.mail sent by us to that address. Sending an e.mail to that address is deemed proper notice by us.

Cleaning during your stay: The standard price does not include Espresso Apartments providing cleaning services during your stay. We can, however, arrange this for you. The cost to you is $150 per clean. This include full apartment clean and linen change.

Damage: You authorise us to recover from you any loss we incur as a consequence of damage caused by you or your guests to the apartment or the furnishings in it. If you have provided credit card dails to us, you authorise us to deduct up to $1,000 from your credit card for this purpose.

Parties: You are ABSOLUTELY PROHIBITED FROM HOLDING ANY TYPE OF PARTY OR OTHER GATHERING IN THE APARTMENT. If you hold a party in the apartment, you will be immediately evicted without any entitlement to any refund. If you hold a party and we, for some reason do not become aware till after the event, we will deduct $500 from your credit card. This is a genuine pre-estimate of the loss we will suffer to our licence and and ability to continue our business.

Consideration of other tenants: In consideration of other tenants, you must not make excessive noise in the apartment or public areas.

Utilities: Utilities are included in the rental rate. However, you must ensure that all lights, air-conditioners and heaters are turned off when you are not in the apartment.

Internet access: If you have arranged internet connection, you agree to the following:

• a download limit equal to 30MB multiplied by the number of days you have rented the card for, e.g., a 7 day rental has a total download limit of 30MB multiplied by 7, i.e., 210MB. This would be more than sufficient for basic browsing and emails.

• that you will pay to us: (1) 20c per MB downloaded in excess of the above limit; (2) $200 if the card is not returned to us, or is returned damaged; and (3) $50 if the CD provided to load the software to run the card is not returned to us, or is returned damaged.

Do not use the internet card to download movies, music etc or for talking via Skype. If you do any of these, you will most certainly exceed the download limit and incur the charge described above, which may require you to pay hundreds of dollars.

Make sure you disable automatic downloads for Windows, Microsoft, etc.

Do not leave the internet connected while you are not using your computer.

Be careful – If you have ever previously used your computer to download movies via a Bit Torrent program, the program may activate while you are connected to the internet (even if you are not aware that it is active) allowing others to download from your computer. This will most certainly cause you to incur the excess download charge described above.

Apartment becomes not available: In the very unlikely event an apartment you have booked becomes unavailable (eg, the carpets need to be replaced due to water damage etc.), we will take every step to provide you with another apartment of at least the same standard.

Promotions: Promotions do not apply to bookings made prior to the date of the promotion.

Cleaning: You must leave the apartment in a clean and tidy condition. Failure to do so may result in a cleaning fee.

Smoking: Smoking is not permitted in the apartment. If you smoke in the apartment, you authorise us to deduct from your credit card or otherwise recover from you, $75 to apply towards having the furnishings deodorised.

Access: You agree that, although unlikely, we may need to access the apartment from time to time during your stay, eg, to attend to repairs (if necessary), or to show the apartment to prospective purchasers (under Australian law, the owner of a property is entitled to access the property for the purposes of showing the property to prospective purchasers on 24 hours notice). You agree that we may provide your mobile telephone number so that persons needing to access the apartment can arrange access with you directly.

Foxtel: The apartment comes with the basis $39 Foxtel package. You are free to upgrade to any package you like, however, you are responsible for the cost of the upgrade.

Repairs, state of apartment etc: We will endeavour to ensure that all appliances etc. in the apartment are working properly and the apartment is spotlessly clean. If you notify us of a faulty appliance, that the apartment is not spotlessly clean, or of something wrong with the apartment, we will take steps to have the fault corrected as soon as possible. Where you notify us after hours, we will endevour to have the fault corrected as soon as possible on the recommencement of business hours. The existence of a faulty appliance or another issue with the apartment will not entitle you to any discount on the booking fee. We do not control maintenance in the building in which the apartment is located. In the event of a fault in the common area, eg, the lift not working or there being no hot water, we will notify the body corporate of the fault immediately. However, the existence of the fault will not entitle you to any discount on the booking fee. We assure you that all our apartments are in quality buildings and that common area faults are always attended to by the body corporate promptly.

Exclusion of liability: We do not control the buildings in which our apartments are located. Accordingly, you agree we are in no way liable for any damage caused to you or your goods by a fault with the building / common property. In the event of such damage, you should deal directly with the body corporate who is responsible for the building and the common property and which is required by law to hold policies of insurance covering damage caused by a fault with either.

Don’t leave valuables in your car: Please don’t leave valuables in your car. We do not control the car park, will not be liable for any loss you incur as a consequence of your car being broken into.