Frequently Asked Questions

Enjoy the ultimate experience in luxury accommodation in Australia’s finest short stay furnished apartments. Read our FAQs about the Espresso accommodation experience.

Are our apartments serviced?

Our apartments are not serviced. However, on request, we can arrange to have your apartment cleaned during your stay. This will include full clean, linen and towel change and stock replenishment. Please contact us to arrange.

Do we provide internet access?

Yes! We provide WiFi in all of our apartments, either via a router or a WiFi pocket.

What are our terms and conditions?

Click on the link at the bottom of this page to see our terms and conditions.

What are our payment options?

We accept payment via Mastercard and Visa. We do not accept electronic funds transfers, cash, cheques, or payment via Amex, or Diners, or any other credit card other than Mastercard and Visa. We only accept payment via PayPal for deposits for on-line bookings. We do not accept balance, or instalment, payments via PayPal.

We are not permitted to grant access to your apartment booking fee is paid in full before check-in.

What if none of our apartments are available across the dates you wish to stay?

If one apartment is not available for the whole duration of dates you would like to stay, perhaps you would be prepared to consider a split stay option (ie, move apartments during your stay). If yes, call +61 (3) 9005 4633, and we’ll book you in at a discounted rate.

What are our rates?

Go to the rates page on this website. There you can get a quote for you intended stay by using the rate calculator.

How do I check if you have an apartment available on the dates I wish to stay?

Use the search engine located in the panel to left. Enter your arrival and departure dates, desired location and how many bedrooms and bathrooms you would like, and click on search! You can also check out the Availability page, which provides a calendar showing vacancy for all apartments. If one apartment is not available for the whole duration of dates you would like to stay, perhaps you would be prepared to move apartments during your stay. If yes, call +61 (3) 9005 4633, and we’ll book you in at a discounted rate.

What is the Espresso Touch?

Every Espresso apartment is decked out with only the best in bedding and linen, stylish contemporary living and dining room furniture, well thought out kitchen facilities and homewares, functional yet comfortable living spaces, appliances and furnishings and of course an espresso coffee machine with a selection of unique coffee blends ready to enjoy.

Why stay with Espresso Apartments?

Whether your stay is long term, or a holiday break in Melbourne or Sydney, accommodation rentals with Espresso Apartments will assure you of 4 and 4.5 star meticulous care and attention to detail. We have a reputation for innovative interior design, quality furnishings and modern apliances and facilities. Our beds and linen are of the highest quality. All apartments have 50 inch or larger high definition flat screen TVs and are air-conditioned with full kitchen and laundry facilities.

What is our cancellation policy?

We will refund any amount you have paid to secure your booking (minus a $100 administration fee) if you cancel your booking within 24 hours of making the booking, or more than 2 weeks from the check-in date, otherwise you will not be entitled to a refund of the amount you have paid (even if the amount is greater than 50% of the booking fee). This is a genuine pre-estimate of the loss we are likely to incur as a consequence of a late cancellation. If you cancel and you are not entitled to a refund, you may apply the amount to a future booking. We recommend that you take out travel insurance to cover you for unforeseen circumstances which may cause you to cancel last minute. If your booking involves you moving one or more times between apartments, the above applies from your first check in date, ie, the two or more legs of your booking are treated as one booking.

How do I arrange key pick-up?

To arrange key pick-up, telephone +61 (3) 9005 4633, or e.mail [email protected], the business day prior to your arrival.

What is included in our apartments?

Our apartments are absolutely fully furnished. They include the highest quality linen and towelling, large screen TV (50 inch, or larger), Netflix, blue ray player and full kitchen. If, when you arrive at the apartment, you find anything missing, let the call centre know and we will have the item delivered immediately.

How do I get a quote for my intended stay?

Use the rate calculator on the rates page on this website, or live message us (use the icon on the left of the screen) and one of our operators will respond immediately. Alternatively, you can e.mail our call centre – [email protected]

How do I book an apartment?

Book online through this website. Once you have found the apartment you would like to book, simply click book now and follow the steps.

Where are our apartments located?

Our Melbourne apartments are located in St Kilda, East St Kilda, Elwood, Balaclava, Elsternwick, Caulfield, East Melbourne and Brighton. Our Sydney apartments are located in Bondi Beach, Bondi Junction, Darlinghurst, Surry Hills, Watsons Bay and Potts Point. Search for an apartment now using the search engine in the panel to the left!

What to do with luggage before check-in and after check-out?

As we do not have a physical reception, we are not able to store luggage for you proir to your check-in time or after you check-out. Accordingly, you need to make separate arrangements in relation to this.