Bookings via third party portals: If your booking has been processed via a portal, eg, booking.com, Stayz, Airbnb, etc. that portal’s terms and conditions prevail to the extent of inconsistency.
Check-in and check-out: Check-in is from 2pm and check-out is by 10am. Please let us know if you would like to arrange an early check-in, or late check-out.
How to check-in: You will receive an e.mail with instructions.
Unexpected delay: On rare occasions, our team is delayed because exiting guests vacate late. If this happens, we appreciate your understanding and assure you we’ll have your apartment sparkling and ready as promptly as possible!
After hours check-in: Our self-check-in system makes it easy for guests arriving after hours. However, if you will be arriving after 10pm, please let us know so we know to leave our phone on.
Keys: Security keys and swipes are managed by Building Management. Replacement is expensive and you will be required to pay the fee if any are not returned or are damaged.
Internet access: Instructions for accessing your free high speed Wi-Fi will be included in your access emailCleaning during your stay: Espresso Apartments are fully self-contained including your own washing machine, dryer and basic cleaning equipment. However, please let us know if you would like to arrange servicing of your apartment during your stay.
Long-term Stays: Periodic inspections may be required during longer term stays. Advanced notice will always be given. If we find that the apartment is not being maintained during your stay, our cleaners will need to attend and you will be required to pay a $150 cleaning fee.
No parties or loud gatherings: This is strictly not permitted and will result in immediate eviction.
Smoking: Strictly not permitted.
Apartment or building damage: You agree you will be liable to compensate us for any damage to the apartment caused during your stay. You also agree that we are authorised to deduct the amount from the credit card used to book the apartment.
Cancellations: Bookings may be cancelled up to 2 weeks prior to check-in without penalty.
Access: You agree that we may need to access apartments due to your stay and authorise us to do so, eg, to attend to repairs, real estate inspections or valuations (within the owner’s legal rights).
Furnishings: The furnishings may vary from those on our website or portal listing as we regularly upgrade.
Air conditioners: Although these are serviced and checked regularly, the possibility of a breakdown cannot be eliminated. Especially during heat waves when they are placed under extra pressure. If this occurs, we will do our best to have the unit fixed as quickly as possible and will provide you with a portable unit in the interim.
When an apartment becomes unavailable: Occasionally a pre-booked apartment becomes unavailable, eg, due to unavoidable damage such as flooding, etc. Or on an occasion where the owners exercise their right to withdraw their apartment by giving us 3 months’ notice. If this occurs, you will have the choice to either select a suitable, alternative apartment of at least equal standard (higher standard if available!) or receive a full refund.
Maintenance: Please let us know if anything in your apartment needs attention. We will take all reasonable steps to fix as quickly as we can. If we do this, we will not be liable to pay compensation.
Common areas: Common areas are outside our Jurisdiction. If anything within the common area of the building requires attention, we will immediately notify building management. If we do this, we will not be liable to pay compensation.
GST: We do not charge GST – our supplies are input taxed.
Long-term Stays: Periodic inspections may be required during longer term stays. Advanced notice will always be given. If we find that the apartment is not being maintained during your stay, our cleaners will need to attend and you will be required to pay a minimum of $150 cleaning fee.